Global
Interactive Kiosk Market was valued US$ XX Bn in 2019 and is expected to
reach US$ XX Bn by 2027, at a CAGR of XX % during a forecast period. Global
Interactive Kiosk Market is driven by growth in gross national income (GNI) per
capita across the globe and adoption of artificial intelligence and knowledge
navigator in the kiosk system.
Currently, digitally empowered customers have high
expectations than ever before and they are socially connected with the choices.
The purchase journey becomes more reliable, Interactive Kiosks manage the
bridge between online and offline channels by bringing online experiences, such
as browsing endless aisle. Interactive Kiosks are an ideal-store tool to
provide shoppers with product information and meaningful recommendation.
Technological advancements have allowed the adoption of
cashless vending machines to take up a larger role of engaging customers over
their primary role in customer service. Interactive Kiosk systems have also
enabled key players in various industries to cross-sell and upsell their
products and services, which is expected to increase the growth in the market.
Also, an increase in the adoption of smartphones and tablets, with a preference
for mobile payments are expected to influence the positive impact on the growth
of the market during the forecast period.
On the other hand, the high cost of installation of kiosks
and the expense of maintaining both in terms of software and hardware
components are expected to limit the growth in the market. Additionally, many
banks have a lack of digitally advanced banking infrastructure, mainly across
rural areas is also expected to hamper the market growth.
The self-service culture is gaining at a fast rate because
of its superior features like cost-effectiveness, expansive, and time-saving
solutions. It is also expected to garner attention from the end-users. The
self-service kiosks in the banking sector are working towards automating
banking services. The digital kiosks are also experiencing significant growth,
which is increasingly used as an advertising platform by both large-scale and
small-scale businesses. Some of the prominent key players have started rolling
out self-service kiosks, by providing customers with a simple digital ordering
experience. The adoption of the self-service is increasing and a parallel trend
with the maturation of the internet of things witnessed in the market. Facial
recognition technology enables the kiosk to display personalized offers.
The ATMs and software core integration is a branch
transformation game changer. ITM offers more efficiency along with improved
customer service while saving money and space. ITM look like automatic teller
machines (ATMs) and deliver wider transaction functionality. The ITM teller
interacts with the bank customer in real-time. ITM provides awesome benefits
for bank managers and Credit Union leaders for the consideration of the
possibilities.
Interactive kiosks systems are largely used for banking and
financial services. It is one of the remote banking channels, which provides
additional convenience to customers and save service cost to the bank. The
kiosks are used in the banking and financial services sector for performing the
functions of prepaid/debit card kiosks, loan kiosks, and bill payment kiosks
and for cashing checks, transferring money, buying money orders, printing
checks, accessing online banking, and printing financial statements. A shift in
the consumers toward the adoption of self-service technology and Internet
facility to perform a number of financial functions are expected to drive the growth
in the market.
Region-wise, North America region held the XX % share in the
global market and is expected to grow at a XX %a rate of CAGR during the forecast
period. The presence of the well-established banking and financial service
sector infrastructure and presence of QSRs in the region is expected to boost
the market growth. The incorporation of security features in kiosks for the
protection of critical finance-related data of consumers is expected to gain
more prominence in the region.
By competitive landscape analysis, key players are focusing
on developing innovative products to enhance the customer experience. They are
integrating some new technologies such as artificial intelligence and facial
recognition in self-service kiosks, which helps to understand consumer data and
develop a smarter system with voice assistant and customer order prediction.
The objective of the report is to present a comprehensive
analysis of Global Interactive Kiosk Market including all the stakeholders of
the industry. The past and current status of the industry with forecasted
market size and trends are presented in the report with the analysis of
complicated data in simple language. The report covers all aspects of the
industry with a dedicated study of key players that includes market leaders,
followers and new entrants by region. PORTER, SVOR, PESTEL analysis with the
potential impact of micro-economic factors by region on the market are
presented in the report.
External as well as internal factors that are supposed to
affect the business positively or negatively have been analysed, which will
give a clear futuristic view of the industry to the decision-makers. The report
also helps in understanding Global Interactive Kiosk Market dynamics, structure
by analysing the market segments and project the Global Interactive Kiosk
Market size. Clear representation of competitive analysis of key players by
Type, price, financial position, product portfolio, growth strategies, and
regional presence in the Global Interactive Kiosk Market make the report
investor’s guide.
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The Scope of the Report for Global Interactive Kiosk Market
Global Interactive Kiosk Market, By Type
• Automated Teller Machine (ATM)
• Retail Self-checkout
• Interative Teller Machine (ITM)
• Self-Service Kiosks
• Vending
Global Interactive Kiosk Market, By Location
• Indoor
• Outdoor
Global Interactive Kiosk Market, By Vertical
• Banking & Financial Services
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel & Tourism
• Others
Global Interactive Kiosk Market, By Region
• North America
• Europe
• Asia Pacific
• Middle East & Africa
• South America
Key players operating in Global Interactive Kiosk Market
• NCR Corporation
• EMBROSS Group Pty Ltd.
• Phoenix Kiosk Inc.
• Wincor Nixdorf Ag
• Diebold Nixdorf
• Source Technologies
• Meridian
• Spectrio
• Acante Solutions Limited
• RedyRef Interactive Kiosks
• Advanced Kiosks
• Fiserv, Inc.
• SlabbKiosks
• Nexcom International Co.
• KAL ATM Software GmbH
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the report:
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